Common Return Reasons:

• Product quality issues or shipping damage:
• Customer Preferences:

We are confident that you will love your order from lampecho.com, but if you have any questions, please contact us through our Contact Us page or reply to our shipping update emails and we will take care of it.

30-Day Return and Exchange Policy:

• Qualifications:
• How to initiate a return:
• Return Process:

Shipping Costs:

• Non-refundable:
• Returns are the responsibility of the customer:
• If the return is made by the consumer, they are responsible for the shipping costs. The specific costs should be determined based on the courier company you choose. Reasons include:

Order Confirmation and Shipping Confirmation:

• Order confirmation is sent immediately after the order is placed.
• Shipping confirmation is sent within 2-7 days of order confirmation.

If you have not received these confirmations, please contact us at info@lampecho.com.

Eligibility for partial/full refund and replacement:

• Items not in original condition, damaged or missing parts due to our error.
• Items different than described.
• Items returned to sender without delivery.
• Items not delivered within 90 days.

Non-refundable items:

• Products after the 30-day return period.
• Purchases over $5,000.
• Personalized products.
• Uncertainty about the merchandise clearly marked and without reduction.
• For items not eligible for return and refund, you are responsible for return shipping costs. We will deduct up to 70% of the cost + service fee from your refund amount.

Return Policy Steps:

1. Determine if your order is eligible for a refund/return.
2. Send your requests to info@lampecho.com.
3. Confirm the refund amount with us.
4. Follow the return address and shipping label instructions.
5. Send the items at your expense.
6. Provide us with your tracking number.
7. We will process your return within 3-5 business days of receiving the returned item.

Refund Process:

• If approved, your refund will be processed and charged to your original method of payment within 7-14 business days. Please contact your bank or credit card issuer for more information.

Delayed or missing refunds:

• Double-check your bank account.
• Contact your credit card company.
• Contact your bank.
• If you still have not received your refund, please contact us through our contact page.

Order Cancellation:

• Orders can be cancelled within 4 hours of order confirmation. After this time, a refund is no longer possible. If your order has not yet shipped, please contact us for your cancellation options.

Return Address:

• Company: Xiangyang Pen Guang Qi Chang Trading Co
• Email: info@lampecho.com
• Tel: +86 18143457660
• Return Address:  Facade Room, No. 77, Chayu Road, Sanhe Village, Dongjin Town, Dongjin New District (Economic Development Zone), Xiangyang City, Hubei Province Xiangyang City, 441106
• Seller Name: Li Hengliang
• Office Hours: Monday – Friday EST 9:00 a.m. – 5:00 p.m.

Updated on 29th,November, 2024

Best Regards

https://lampecho.com/